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Delivery Policy
At Lustrõ, we aim to make your shopping experience smooth and hassle-free. Below you'll find all the details about our delivery process, estimated timeframes, and costs.
Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
Delivery Timeframes
Standard Delivery: 5–7 business days. Express Delivery: 2–3 business days (available at checkout).
Free Shipping
We offer free standard shipping on all orders over $100.
Missed Deliveries
If you are not available to receive your package, a card will be left for redelivery or collection from your local post office.
Questions
If you have any delivery-related questions, please don't hesitate to contact us — our customer service team is always happy to help.
Return Policy
Effective Date: July 8, 2025
We want you to love your purchase! If for any reason you're not completely satisfied, we're here to help.
Return Window
Returns are accepted within 30 days of delivery. Items must be in their original, unused condition with all tags attached.
How to Return
Contact our support team with your order number and reason for return. We'll provide a prepaid return label where applicable.
Refunds
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery, and we'll resolve it quickly at no extra cost.
Contact Us
For any return or exchange inquiries, reach out to us.
Frequently Asked Questions
Privacy & Policy
Effective Date: July 8, 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you shop with Lustrõ.
Information We Collect
We collect information you provide directly, such as name, email address, shipping address, and payment details when you make a purchase or create an account.
How We Use Your Information
We use your information to process orders, send order updates, improve our services, and occasionally share promotions you may find relevant. We never sell your data to third parties.
Cookies
Our site uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, use, or disclosure.
Contact
If you have any questions about this privacy policy, please contact us at privacy@lustro.com.
